General Interest
You may contact us via phone, email or direct mail at the following:
Phone: (800) 761-0486
Email: info@acuitec.com
Direct Mail:
Acuitec, 2233 Cahaba Valley Drive
Birmingham, Al 35242
Customer Support
At Acuitec, we have a service department of highly qualified professionals to assist customers at all levels. We offer comprehensive services for our flagship products, VPIMS and Vigilance. These services include:
- Implementation
- Onsite support and configuration as needed
- Product support and consulting
- Product enhancements
- Integration/interface services
- Training
- Remote support through VPN connection
- If additional support is necessary, service support engineer will travel on-site within 48 hours
- Toll-free number for customers to call in any product-related issues
- Acuitec customer portal where customers enter service tickets and view the status of open tickets
- Support team with hours from 6:00 a.m. to 6:00 p.m. Central Time Monday-Friday
- Extended Support available covering 16-24 hours for additional fees
- Support through Sentry, Acuitec’s real-time monitoring support system, which alerts Acuitec support teams instantly if servers or peripheral systems are not fully-functional. Sentry can also be customized to monitor practically any system parameter.